Maison Lue Healthcare

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Front-End Operations
Tools and Guides

Downloadable tools and guides designed to improve front-end healthcare operations and patient access workflows. Built for small practices ready to take control of eligibility, authorization, and denial prevention.

Collection One

The Pre-Authorization Toolkit

Everything you need to assess, build, track, and protect your pre-authorization process — in one complete package.

Best Value

The Pre-Auth Toolkit

A scored readiness diagnostic, a step-by-step implementation guide, a daily-use tracking template, and a denial prevention playbook — everything your front desk needs to assess, build, track, and protect your pre-authorization process.

✓ Readiness Diagnostic ✓ Implementation Guide ✓ Tracking Template ✓ Denial Prevention Playbook

Digital resources are delivered within 24 hours of confirmed purchase.

Collection Two

Front Office Benefits Training Series

Front-desk references for recognizing when a patient may qualify for public benefits — built around current-year eligibility guidelines, with screening checklists, case studies, and knowledge checks.

Best Value

Front Office Benefits Training Package

The Ohio Medicaid Eligibility Screening Guide and the SSDI Screening & Referral Guide together — built around 2026 eligibility guidelines, with screening checklists, case studies, and knowledge checks for both programs.

✓ Medicaid Eligibility Screening Guide ✓ SSDI Screening & Referral Guide

Digital resources are delivered within 24 hours of confirmed purchase.

Questions

Which Resource Is Right for You?

Where should I start?

Start with whichever package matches your current gap — the Pre-Auth Package if authorizations and denials are the pain point, or the Front Office Benefits Package if you need your team screening for Medicaid and SSDI. Not sure? Grab the free Front End Fix Guide first.

Are these right for my practice size?

These resources are built specifically for small to mid-sized practices — the ones that don't have a dedicated auth team but still need a process that works.

I already have some processes in place. Will these still help?

Yes. The Diagnostic will show you where your existing process is strong and where it's still costing you. Most practices are surprised by what they find.