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Resources

Front-End Operations
Tools and Guides

Downloadable tools and guides designed to improve front-end healthcare operations and patient access workflows. Built for small practices ready to take control of eligibility, authorization, and denial prevention.

Collection One

The Pre-Authorization Toolkit

Everything you need to assess, build, track, and protect your pre-authorization process — in one complete package.

The Pre-Auth Toolkit

A scored readiness diagnostic, a step-by-step implementation guide, a daily-use tracking template, and a denial prevention playbook — everything your front desk needs to assess, build, track, and protect your pre-authorization process.

✓ Readiness Diagnostic ✓ Implementation Guide ✓ Tracking Template ✓ Denial Prevention Playbook

Instant download after purchase.

Collection Two

Front Office Benefits Training Series

Front-desk references for recognizing when a patient may qualify for public benefits — built around current-year eligibility guidelines, with screening checklists, case studies, knowledge checks, and a self-paced interactive course with a quiz and certificate of completion.

Front Office Benefits Training Package

The Ohio Medicaid Eligibility Screening Guide and the SSDI Screening & Referral Guide together, plus a self-paced interactive course with a 25-question quiz and certificate of completion — built around current-year eligibility guidelines, with screening checklists, case studies, knowledge checks, and a 50-state Medicaid agency directory, so your front desk can recognize when a patient may qualify and refer correctly.

✓ Medicaid Eligibility Screening Guide ✓ SSDI Screening & Referral Guide ✓ Interactive Course & Certificate ✓ 50-State Medicaid Directory

Instant download after purchase.

Questions

Which Resource Is Right for You?

Where should I start?

Start with whichever package matches your current gap — the Pre-Auth Toolkit if authorizations and denials are the pain point, or the Front Office Benefits Package if you need your team screening for Medicaid and SSDI. Not sure? Grab the free Front End Fix Guide first.

Can you handle the Medicaid applications for us?

Yes. Maison Lue Healthcare completes Ohio Medicaid applications for practices’ patients, with custom pricing. See practice services.

Are these right for my practice size?

These resources are built specifically for small to mid-sized practices — the ones that don't have a dedicated auth team but still need a process that works.

I already have some processes in place. Will these still help?

Yes. The Diagnostic will show you where your existing process is strong and where it's still costing you. Most practices are surprised by what they find.